We strive to ensure that all customers receive their orders in perfect condition. If you encounter any issue with your purchase, you may request a refund under the following conditions:

• The item arrives damaged

• The item is missing from your order

• You received the wrong item or made an incorrect purchase

Refunds will be processed within 7–14 working days once your request has been verified and approved. All approved refunds will be transferred directly to your bank account.

To initiate a refund, please contact us through WhatsApp. Our team will guide you through the process. You will be required to provide clear proof of the issue, such as photos or videos showing the damage, missing item, or wrong item received. Without proper evidence, we may not be able to process your claim.

If your claim is accepted, you will need to return the item to the following address:
PT. 13782, WISMA SRI GALAS, BANDAR BARU GUA MUSANG, 18300 GUA MUSANG, KELANTAN.
Please note that all return shipping costs are borne by the buyer.

Once the returned item reaches us, our team will conduct a validation process to verify its condition and confirm the issue reported. If the claim is validated, the refund will be approved and processed. You will then receive the refund amount in your bank account within 7–14 days.

If you need further assistance or clarification, feel free to reach out to us through our support channels. We are committed to ensuring a smooth and fair refund experience for all customers.